Frequently asked questions.

  • Resera Health does not offer emergency services.

    If you are experiencing a psychiatric emergency, please call 911 or go to the nearest emergency room immediately. You may also contact your local crisis line or the Suicide & Crisis Lifeline at 988 for 24/7 support.

    Your safety and well-being are our top priority, and we encourage you to seek immediate help when needed.

  • Yes—absolutely. We offer a free 20-minute introductory session so we can learn about your needs, what you're looking for in care, and for us to share a bit about our philosophy and see if one of our providers may be a good fit for you.

    This brief conversation helps us understand how we can best support you and strategize the most appropriate next steps.

    Please note: This is not a clinical assessment or treatment session, and does not establish a doctor-patient relationship.

  • Resera Health is a virtual practice and does not currently have a physical office, though we are anticipating opening a location in Northern California in the future.

    Due to medical licensing, you must be physically located in California at the time of visit.

  • We offer treatment and support for a range of mental health conditions, including (but not limited to):

    • Mood Disorders: Depression, Treatment-Resistant Depression, Bipolar Disorder, Premenstrual Dysphoric Disorder (PMDD), Postpartum Depression

    • Anxiety Disorders: Generalized Anxiety, Obsessive-Compulsive Disorder (OCD)

    • Attention and Behavioral Disorders: Attention-Deficit/Hyperactivity Disorder (ADHD)

    • Stress and Burnout: Burnout, Compassion Fatigue

    • Life Transitions and Coaching: Mindset, Resilience, Life and Career Coaching, Coping Skills

    • Multi-Cultural and Gender-Specific Concerns

  • Fees are due at the point of scheduling a clinical care appointment (not the introductory 15-minute session).

  • At this point, we are only accepting electronic payment (debit or credit) as payment options. HSA/FSA funds are accepted.

  • No. We are out of network (OON) with all insurance carriers but can provide a superbill for you to request reimbursement from your insurance carrier. We provide OON Benefit Verification Service through reimbursify widget on our website and during phone consultation if needed.

  • Reimbursify is an online company that helps patients file out-of-network (OON) claims. Although I don't accept insurance, many insurance companies will reimburse you directly for appointment fees with me (typically 60-100%).

    My practice is subscribed to Reimbursify’s Practice Pro plan to help simplify your process of getting reimbursed for services. This plan means all of my patients will get the following:

    • ALL of your claim filed for free at Reimbursify app or through Reimbursify.com

    • I can help you verify your OON coverage details. Fill out the Verification of benefits form by clicking on the reimbursify widget on our webpage and I will send you the coverage information to your email.

  • We require 48 hours’ notice for all cancellation and/or rescheduling requests. As we bill at the time of scheduling, payments are eligible for a full refund if notice is provided more than 48 hours in advance. Refunds issued to the original payment method may take 5–10 business days to process depending on your bank or card issuer.

  • While virtual face-to-face sessions are the preferred setting for discussing clinical concerns, upon enrollment in the practice, a patient portal account will be established for you.

    Utilizing the patient portal will be the most efficient and secure way to ask and answer questions about your health or care between sessions. For questions that can be addressed via messages, a response will be provided typically within 2-3 business days.

    For requests that may require more dedicated time for response or preparation, please see our policies for additional detail.

  • We are not accepting patients with Medicare at this time, even if you are self-pay. 

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